FARGO electronic Quatro ID Card Printer User Manual
Page 43
Troubleshooting 39
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You may have tried to feed in a card that was too thick or
perhaps two cards fed at once. This can sometimes cause
the ribbon to tear or break. Remember, Quatro is designed
to feed and print primarily onto a standard CR-80 card size
(3.375
"
L x 2.125
"
W x .030
"
/ 86mmL x 54mmW x .75mm)
and will not accept cards with a thickness greater than .040
"
(1.0mm).
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If you selected the Position button in the printer driver
setup window and changed the Top Adjust value to an
extreme negative number, such as -10, you may have over-
adjusted for your specific printer. This can sometimes cause
the ribbon to break just as printing begins. Try entering
another Top Adjust value which is not quite so extreme,
such as -5. (See Chapter 4, Section IV for more information
on the Position button.)
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If your ribbon breaks, simply tape the broken end of the
supply roll directly onto the take-up roll. Then, wind a few
inches worth of ribbon from the supply roll onto the take-
up roll. Be sure the ribbon is passing beneath both the
supply and take-up rolls.
My prints have “streaks” in them.
Symptoms: Scratches or lines travel the entire length of the printed card.
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There may be dust on the printhead. Review the proper
procedures for printhead cleaning in Chapter 5, Section II.
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There may be a scratch or a burned out element in the
printhead. Contact your authorized reseller for technical
assistance.
My prints have “blotches” (small voids) in them.
Symptoms: There are small spots on the print with no ink or different
colors of ink.
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Most likely due to dust inside the printer. Review the
procedures in Chapter 5, Section V for cleaning the inside of
the printer.
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May also be caused by dust or embedded contaminants on
the card. Be sure the cards you are using are clean and
stored in a dust free environment. Some card stocks can
have embedded contaminants in their polished surface and
should not be used. Only use card stock recommended for
use with Quatro (see Chapter 3, Section III for card stock
information).
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May also be caused by a filthy Cleaning Roller. Refer to
Chapter 5, Section X for instructions on maintaining the
Cleaning Roller.
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