FARGO electronic Quatro ID Card Printer - Manual (Page 42)

38 Troubleshooting
10. Once both LEDÕs are OFF, Ribbon Sensor calibration is
complete.
11. Remove the power cable, open the Top Cover, and flip
Switch 1 toward the front of the printer to turn the
switch back OFF. Close the Top Cover, reconnect the
power cable, and try your print job again.
The card or ribbon is jammed.
Symptoms: Printer makes strange sounds or stops printing, and the
on-line LED light is flashing.
¥
If your dye-sublimation ribbon is sticking to the card,
check to see that you are using a card with a polished PVC
finish. A card with a dull or sticky finish can cause the
ribbon to stick to its surface causing the ribbon to jam or
even break (see Chapter 3, Section III for card stock
information).
¥ If you are using an acceptable video imaging card stock
and the ribbon is still consistently being jammed down into
the drive roller, you may need to reposition the Headlift
Assembly. To do this, simply open the printerÕs Top Cover
(DO NOT open the Printhead Assembly). With the printer
powered ON, push down both the on/cancel and the on-
line buttons at the same time. You should then hear the
Headlift Assembly rotate and realign itself.
¥ Review the proper procedures for clearing ribbon and
card jams in Chapter 5, Section VI, VII.
The ribbon has torn or even broken.
Symptoms: Printer stops printing or simply continues to wind the
take-up end of the roll, and the on-line LED light is flashing.
¥
If your dye-sublimation ribbon is sticking to the card,
check to see that you are using a card with a polished PVC
finish. A card with a dull or sticky finish can cause the
ribbon to stick to its surface causing the ribbon to jam or
even break (see Chapter 3, Section III for card stock
information).
¥ If you are using an acceptable video imaging card stock
and the ribbon is still consistently being jammed down into
the drive roller, you may need to reposition the Headlift
Assembly. To do this, simply open the printerÕs Top Cover
(DO NOT open the Printhead Assembly). With the printer
powered ON, push down both the on/cancel and the on-
line buttons at the same time. You should then hear the
Headlift Assembly rotate and realign itself.
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