Nortel Networks 7400 - Manual (Page 100)

Business Communications Manager Release 3.0 91
Business
Communications Manager
Release 3.0
Overview
The Business Communications Manager is a fully converged business communications system.
It brings together voice, data and business applications onto a single unified solutions platform.
BCM delivers IP telephony and a full complement of features and functions, such as Internet access, voice
messaging and call centre capabilities, as well as a Web-based system management. This breakthrough
solution is built specifically for small-to-medium businesses and networked branch offices. It enables these
businesses to streamline their operations and can help them obtain, improved employee productivity, provide
better customer service and develop more effective and profitable relationships with their clients. Business
Communications Manager lets business communicate over traditional voice circuits. IP networks or using a
combination of both. This unified communications platform makes network management far easier,
facilitates voice over IP calls and IP networking between offices and can help to significantly lower operating
costs and overall cost of ownership.
Customer Profile
Typical installations are likely to range from 8 to 196
users and will encompass green field sites along
with established SME customers and networked
branch offices of larger enterprises.
Typical Applications
BCM is ideally suited for the small-medium
enterprise (SME) single site customer who requires
an advanced, feature rich communication solution.
It is also an ideal solution for larger customers with
branches or multiple premises, which need to
communicate with each other over a network.
Defining Needs
The key for BCM is not to just focus on single
features such as Voice over IP or basic telephony,
but to look at it as a complete solution to a
business’ needs:
• Are you looking to increase revenue-
earning opportunities?
• Do your employees travel and could they benefit
from greater accessibility and freedom to work
from anywhere?
• Which of your clients contact the business the
most and would you like to improve the service
that you give to them?
• Would you like to increase your employee
effectiveness?
Key Points
The powerful synergy created by converging
traditional data networks with breakthrough
IP telephony applications offers significant benefits
to small/medium-size businesses and larger
enterprises with a number of branch offices that are
required to be networked together. Whether it's
using Internet Protocol (IP) networks to handle
telephony traffic, establishing Contact Centres to
provide higher levels of customer service, or using
breakthrough wireless technologies to streamline
operations, Business Communications Manager can
help businesses develop an operational advantage
over their competitors. By supporting both digital
and IP telephony, this converged solution enables
companies to adopt and migrate towards IP-based
solutions at their own pace, with no loss of features
and functionality, and at no risk, whilst
simultaneously providing them with maximum
investment protection.