Nortel Networks 7400 - Manual (Page 159)

during peak times. Calls are routed to a specific
number and simple voice prompts enable callers to
steer their call to the right destination. Unlike a
human operator, Automated Attendant service
answers many calls at the same time and works
24 hours a day.
Voice Forms
Callers can complete forms and request information
by simply answering a series of pre-recorded
questions. A customer can therefore place an order
by phone, at whatever time is convenient for them.
A shift supervisor can fill out an urgent service
request in the middle of the night, knowing that it
will be handled at first priority in the morning.
Simultaneous transactioning Integrating Voice
Menus, Voice Forms and Interactive Voice
Recognition (IVR) enables a customer to carry out a
variety of transactions during a single call. If the
caller wants human contact, their call can be put
into an Automatic Call Distribution (ACD) queue and
their account details can be delivered to the
answering agent’s screen at the same time as their
call is put through.
Fax on Demand
Fax on Demand allows callers to receive hardcopy
information by calling a specified telephone number
from either a touch-tone or a faxphone. By following
simple voice prompts, the caller is guided through
the process. The faxed information can either be
received during the call or by specifying a remote fax
number to which the information will be
transmitted on completion of the call.
Fax on Demand is ideal in any situation where
multiple callers require the same information such
as location maps, news bulletins, order forms or
price lists.
Hospitality Voice Service
Meridian Mail’s HVS enables hotels to differentiate
their service offering by providing their guests with
their own voice mailbox at check-in. Anyone can
then leave a message in their own voice, at their
own pace and in their own language.
Meridian Mail Reporter
Meridian Mail Reporter is a robust, feature-rich
management tool that works with the Meridian Mail
system helping it run more efficiently, protecting
you from toll fraud and allowing you to maximise
the cost-effectiveness of the system by billing back
special services to the departments or people who
use them. Meridian Mail Reporter generates up to 38
different reports to help you accurately monitor the
complete operation of your voice mail messaging
system enabling you to quickly and easily align your
messaging tasks with the critical needs of your
business.
Multiple Message Waiting Indicator
The Message Waiting Indication (MWI) is a signal
sent to a telset to indicate to a user that one or more
unread message(s) reside in their mailbox. The
administrator can define 8 MWI DNs per MMUI or
VMUIF mailbox.
Nested SDLs
Distribution lists allow voice mail users to address
messages to groups of mailboxes using a single
address. There are two types of distribution lists:
Personal Distribution lists (PDLs) and System
Distribution Lists (SDLs).
The Nested System Distribution List feature permits
one SDL to be included within another therefore
containing any combination of 120 mailboxes
and/or SDLs and allowing many more mailboxes
to be addressed using a single SDL.
Meridian Mail networking options:
• Enterprise Networking – for networking multiple
Meridian Mail systems using DTMF signalling.
Effectively makes distance irrelevant, provides
fully featured network messaging between
multiple Meridian Mail sites.
• Meridian Mail Net Gateway – for VPIM (Voice
Profile for Internet Mail ) networking with
Meridian Mail, CallPilot and other messaging
systems using an enterprise data network
or the Internet (TCP/IP)
150 Messaging - Meridian Mail