Nortel Networks 7400 - Manual (Page 158)

Customer Profile
Businesses of all sizes can enjoy the benefits of voice
processing with Meridian Mail. The system can scale
from 2 to 96 ports with 5 to 800 hours of storage
capacity, so you can start small and grow your
system in line with your business requirements.
Key Points
• The benefits of automated call handling are
widely acknowledged in terms of improvements
in customer service and workforce productivity
• Cost efficiency - increases call handling to reduce
the overall cost of communication
• Professionalism - no longer left on hold, callers
receive a personalised greeting inviting them to
leave a message
• Convenience - no need for repeat calls, voice mail
ensures the message gets through and is
responded to at the most convenient time
• Time management – enables users to set aside
time to concentrate on core activities by allowing
Meridian Mail to manage calls
• Expediency - fewer delays, SMS text notifications
are routed to advise of new message alerts
• Prioritisation - urgent messages can be filtered
through SMS and responded to accordingly
Features and Benefits
All of Meridian Mail’s sophisticated features can be
accessed by following clear interruptible voice
prompts or by entering one or two digit codes on the
phone keypad, with no complex codes to remember.
Context-sensitive help is always close at hand
accessed by a simple key command so in fact, only
unauthorised users will find it difficult to access
Meridian Mail.
A number of security systems are in place to keep
your system secure. Mailboxes are protected by
passwords and automatic lockout is triggered after a
set number of failed number entries. ‘Hacker
Tracker’ monitors unlawful system intrusion, which
integrates with Meridian Mail Reporter alerting your
system supervisor when unauthorised access was
attempted, allowing you to take remedial action at
the earliest opportunity.
Voice Menu
A menu may simply prompt a caller to dial the
extension they want, or take them through a series
of options to reach people or specific items of
recorded information. You can offer a different
menu choice at different times of the day or week,
use a special menu for holidays and run different
language versions on different numbers.
Voice Messaging
Telephone Answering provides personalised
answering of telephones that are forwarded,
unanswered, or busy. Voice mail provides the
capabilities to send and receive verbal messages via
the telephone. Voice Messaging also provides
features in most systems such as Reply, Call Sender,
Forward, Compose and Distribution Lists and
Outcalling. Your mailbox can route message alerts
to pagers, mobile phones and car phones - you
don’t even have to be a user of the system to get
the message.
Automated Attendant
Automated Attendant puts the caller in control
providing an effective operator back-up service
Messaging - Meridian Mail 149
Messaging - Meridian Mail
Overview
Meridian Mail is Nortel Networks legacy Voice Mail solution with over 70,000 systems installed globally. In
simple terms, Meridian Mail is a hardware and software package that integrates with the Meridian 1 business
communications system to provide high-powered, cost-effective means of extending sophisticated handling
of voice messages across your communications network.