Nortel Networks 7400 - Manual (Page 179)

Features and Benefits
Symposium Meridian LINK Services is based on
Symposium Call Centre Server Release 4.0. It is an
intelligent signalling link offering host application
access to Meridian 1 call processing functions. It is an
important element of the Meridian 1 solution as it
provides a Computer Telephony Interface (CTI) to
powerful, service enhancing third party applications.
Examples may include IBM CallPath and Genesys CTI
applications. (Nortel Networks also offer a fully
integrated, pre-packaged CT middleware solution -
Symposium TAPI Service Provider.)
Symposium Meridian LINK Services is available as a
no charge feature when purchasing Symposium Call
Centre Server or Symposium Express Call Centre
with a minimum agent quantity (dependent on
region). It can run as a software-only product
running on a standard Microsoft Windows NT/2000
Server
• Information such as the calling party’s telephone
number (CLID) and the number the caller dialled
(DNIS) are passed via LINK to the external
computer or IVR
• TAPI Enabler: LINK enables TAPI Service Provider to
deliver comprehensive support of Symposium
Link call processing features as well as Call Centre
agent functions
• LINK integrates Meridian 1 telephony with
Meridian Mail voice processing capabilities for
host applications to play messages and collect
information from a caller
• Host Enhanced Routing (HER), allows a host
application to route an incoming call before a call
is terminated at a resource, or provide a call
treatment (music, ringback or silence), before
routing the call. A resource can be a Control DN
(CDN). The minimum CCS 200 agent increment
package is required for HER
• Agent ID in Agent Login Message
• Dialled Number Identification Service (DNIS) Digit
Expansion to 31 digits
• Based on Symposium Call Centre Server Release 4.x
• Call Control functionality is equivalent to
Meridian Link 5C
• Capacity of 16,000 calls per hour
• Host Enhanced Voice Processing (HEVP)
functionality is no longer supported
170 Symposium Meridian LINK Services
Ordering Information
For further information, please contact your local Nortel Networks Representative.