Nortel Networks 7400 - Manual (Page 123)

114 ISDN (Integrated Services Digital Network)
Features
Provides redundancy for D-
Channel Handler Interface (DCHI)
cards with automatic switchover,
if necessary, to the backup unit
in the event of a failure
Sends a telephone’s designated
number through the ISDN PRI
network to the digit display on
the receiving device. Outgoing
and incoming calls are supported
and the CLID lasts for the
duration of the call
Utilises ISDN Primary Rate
Interface or Integrated Serial Link
to quickly and efficiently route
calls to available agents within
a Meridian 1 network. Also
supported over Q.SIG networks
Provides network wide visual
display of name and number
within Meridian 1 and Q.SIG
networks
Dynamically allocates calls by call
and service type including service
identification and incoming digit
conversion for all trunk types
(TIE, CO, DID, WATS); supports
private trunk types for DMS-100
systems
Provides ability to distribute
attendants throughout a
network sharing the workload.
Calls can be re-routed to an
alternate attendant (at a remote
location) based on a variety of
conditions such as overflow,
time of day, night service, etc.)
Benefits
Boosts system resiliency and
redundancy of the very important
D-Channel signalling information
from Meridian 1 systems
Enhances customer
responsiveness
Maximises customer
responsiveness and boosts
employee productivity thereby
driving increased revenue
opportunities for the business
Boosts the ability to personalise
greetings thereby enhancing
customer responsiveness with the
passage of name and number
information across these networks
Provides greater maximisation of
system and network resources
along with additional information
passage for enhanced customer
responsiveness
Boosts customer responsiveness
and efficiency while reducing
business costs offering seamless
coverage to incoming callers while
maximising the productivity of
your support staff.
Backup D-Channel
Calling Line
Identification
Network ACD (NACD)
Network Call Party Name
Display
Integrated Service Access
(ISA) - Call-by-Call Service
Selection
Network Attendant
Service (NAS)
Features and Benefits