Nortel Networks 7400 - Manual (Page 172)

Symposium Call Centre Server 163
• With Symposium Call Centre Server the call
queuing and treatments provided are based
on the instructions defined in each script –
supporting tremendous customisation in sync
with the contact centre’s dynamic requirements
• Virtual or networked call centres with centralised
administration, management and reporting can
also be built offering increased business
productivity
• Multimedia integration through open interfaces,
integrates completely with the Symposium
Application suite of products
• Relevant Management Reports allow easily
customisable reports using industry standard
report writers
• Real Time Call Centre data permits rapid response
to changing Call Centre conditions
• Easy-to-learn and easy-to-operate, using familiar
Windows and Explorer based displays for agents,
supervisors and managers
• The scalability of Symposium permits cost
effective entry level with expansion potential to
meet the changing needs of any enterprise
• Symposium Web Client - Customers with
Symposium Call Centre Server Release 4.0
onwards can now take advantage of an Internet
browser-based thin client application that
introduces superior management tools and
simplifies the administration and configuration
of clients on the Symposium Call Centre Server
• Up to 1,500 concurrent active agents
(3,000 configured)
• 1 to 48 agent call answering priority levels
• Calls can be queued to up to 20 skill sets
simultaneously
• Up to 350 skill sets (300 local, 50 network),
individual agents can be assigned to 50 skill sets
simultaneously
• Approximately 35,000 calls per hour
• Up to 30 networked SCCS sites in a Meridian 1
or CSE1K environment
• Server Operating System - Windows 2000
• Client Operating System Windows 95, 98, 2000
and NT 4.0 Workstation
• Simple Network Management Protocol
(SNMP) compliancy
• 7 x 24 x 365 reliability
Ordering Information
For further information, please contact your local Nortel Networks Representative.