14 troubleshooting – Asus SL1200 User Manual

Page 165

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Chapter 14 - Troubleshooting

ASUS SL1200

14 Troubleshooting

This appendix suggests solutions for problems you may encounter in

installing or using the Internet Security Router, and provides instructions

for using several IP utilities to diagnose problems.
Contact Customer Support if these suggestions do not resolve the

problem.

Problem

Troubleshooting Suggestion

LEDs
Power LED does not

illuminate after prod-

uct is turned on.

Verify that you are using the power adapter provided with

the device and that it is securely connected to the Internet

Security Router and a wall socket/power strip.

LINK WAN LEDdoes not

illuminate after Ethernet

cable is attached.

Verify that an Ethernet cable like theone provided is

securely connected to the Ethernet port of your ADSL or

cable modem and the WAN port of the Internet Security

Router. Make sure that your ADSL or cable modem

is powered on. Wait 30 seconds to allow the Internet

Security Router to negotiate a connection with your

broadband modem.

LINK LAN LED does not

illuminate after Ethernet

cable is attached.

Verify that the Ethernet cable is securely connected to

your LAN hub or PC and to the Internet Security Router.

Make sure the PC and/or hub is turned on.
Verify that your cable is sufficient for your network

requirements. A 100 Mbit/sec network (100BaseTx)

should use cables labeled Cat 5. 10Mbit/sec cables may

tolerate lower quality cables.

Table 14.1. Problems and suggestions

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