Armasight TAT163WN7ZEUS31 Zeus 640 3-24x75 (30Hz) Thermal Imaging Rifle Scope - Manual (Page 9)

9
1.2.3 PRODUCT WARRANTY REGISTRATION
In order to validate the warranty on your product, Armasight must receive a completed Product War-
ranty Registration Card for each unit, or the Customer can complete a warranty registration on our
website at www.armasight.com. Please complete the included form (Appendix B) and immediately
mail it to our Service Center:
Armasight Inc.
815 Dubuque Avenue
South San Francisco, CA 94080
USA
1.2.4 OBTAINING WARRANTY SERVICE
To obtain warranty service on your unit, the End-user must notify the Armasight’s service department
in order to receive a Return Merchandise Authorization number (RMA#). The customer can do this by
sending an email to [email protected].
When returning any product, please take or send the product, postage paid, with a copy of your sales
receipt, to our service center, Armasight Inc. at the address noted above. All merchandise must be fully
insured with the correct postage; Armasight will not be responsible for improper postage or missing or
damaged merchandise during shipment.
When sending merchandise back, please write the RMA# clearly on the outside of the shipping box.
Please include a letter that indicates your RMA#, Name, Return Address, reason for service return, Con-
tact information (such as a valid telephone number and/or e-mail address), as well as proof of your pur-
chases that will help us to establish the valid start date of the warranty. Product merchandise returns
that do not have an RMA listed may be refused or be subject to a significant delay in processing.
Estimated Warranty service time is 10-20 business days. The End-user/Customer is responsible for post-
age to Armasight for any warranty service. Armasight will cover return postage/shipping to continental
USA End-users/Customers after warranty repair only if product is covered by the aforementioned war-
ranty. Armasight will return the product after warranty service via domestic ground service and/or do-
mestic mail. The postage and shipping fees for any other requested, required or international shipping
methods will be the responsibility of the End-user/Customer.