HP Officejet 7612 Wide Format e-All-in-One - Manual (Page 141)

The "Using Correct Type of Phone Cord with Fax" test failed
Solution:
● Make sure you used the phone cord supplied in the box with the printer to connect to the
telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE
on the back of the printer, and the other end to your telephone wall jack, as shown in the
illustration.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
If the phone cord that came with the printer is not long enough, you can use a longer 2-wire
phone cord to extend the length. You can purchase the cord at an electronics store that carries
phone accessories.
● Check the connection between the telephone wall jack and the printer to make sure the phone
cord is secure.
● Make sure you use the phone cord that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
or receive faxes. After you plug in the phone cord that came with the printer, run the fax test
again.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the
printer directly to the telephone wall jack.
The "Dial Tone Detection" test failed
Solution:
● Other equipment, which uses the same phone line as the printer, might be causing the test to
fail. To find out if other equipment is causing a problem, disconnect everything from the phone
line, and then run the test again. If the Dial Tone Detection Test passes without the other
equipment, then one or more pieces of the equipment is causing problems; try adding them back
one at a time and rerunning the test each time, until you identify which piece of equipment is
causing the problem.
● Try connecting a working phone and phone cord to the telephone wall jack that you are using for
the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone
company and have them check the line.
124 Chapter 8 Solve a problem ENWW