Advanced wireless troubleshooting – HP Officejet 7612 Wide Format e-All-in-One User Manual
Page 155
Light description/Light pattern
Explanation
The Wireless light is on but blinking.
The wireless capabilities are turned on
but the printer is not connected to a
network.
The Wireless light is on and solid.
The wireless capabilities are turned on
but the printer is connected to a
network.
Step 2 - Move the printer closer to the wireless router
●
If you have configured the printer for wireless connection and the wireless light is solid, but the
printer still has trouble staying connected, or you have print or scan communication issues, try
moving the printer closer to the wireless router.
Step 3 - Run the Wireless Network Test
●
For wireless networking issues, run the Wireless Network Test. If a problem is detected, the
printed test report includes recommendations that might help solve the problem. For more
information about how to print the wireless test page, see Test the wireless connection
Advanced wireless troubleshooting
If you have tried the steps provided in Basic wireless troubleshooting on page 137 and are still unable
to use the printer over the network with a computer or mobile devices for print or scan, try the
following steps in the order presented:
●
Step 1: Make sure your computer is connected to your network
●
Step 2: Make sure that the printer is connected to your network
●
Step 3: Make sure your computer is not connected over a Virtual Private Network (VPN)
●
Step 4: Make sure the printer is online and ready
●
Step 5: Make sure the HP printer labeled (Network) is set as the default printer driver (Windows
●
Step 6: Check to see if the firewall software is blocking communication
TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help
diagnose and get assistance in installing and using HP printers on home network. To use this tool,
visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting), and then click Print and Scan
Doctor in the Quick Links section.
138 Chapter 8 Solve a problem
ENWW