HP Officejet 7612 Wide Format e-All-in-One - Manual (Page 146)

NOTE: If using a serial-type phone system, connect your phone directly on top of the printer
cable which has a wall plug attached to it.
The printer cannot receive faxes, but can send faxes
Solution:
● If you are not using a distinctive ring service, check to make sure that the Distinctive Ring
feature on the printer is set to All Rings. For more information, see Change the answer ring
pattern for distinctive ring on page 73.
● If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot
receive the fax. For information on receiving faxes manually, see Receive a fax manually
on page 62.
● If you have a voice mail service at the same phone number you use for fax calls, you must
receive faxes manually, not automatically. This means that you must be available to respond in
person to incoming fax calls. For information on setting up the printer when you have a voice
mail service, see Case F: Shared voice/fax line with voice mail on page 215. For information on
receiving faxes manually, see Receive a fax manually on page 62.
● If you have a computer dial-up modem on the same phone line with the printer, check to make
sure that the software that came with your modem is not set to receive faxes automatically.
Modems that are set up to receive faxes automatically take over the phone line to receive all
incoming faxes, which prevents the printer from receiving fax calls.
● If you have an answering machine on the same phone line with the printer, you might have one
of the following problems:
◦ Your answering machine might not be set up correctly with the printer.
◦ Your outgoing message might be too long or too loud to allow the printer to detect fax
tones, and the sending fax machine might disconnect.
◦ Your answering machine might not have enough quiet time after your outgoing message to
allow the printer to detect fax tones. This problem is most common with digital answering
machines.
The following actions might help solve these problems:
◦ When you have an answering machine on the same phone line you use for fax calls, try
connecting the answering machine directly to the printer as described in Case I: Shared
voice/fax line with answering machine on page 222.
◦ Make sure the printer is set to receive faxes automatically. For information on setting up the
printer to receive faxes automatically, see Receive a fax on page 62.
◦ Make sure the Rings to Answer setting is set to a greater number of rings than the
answering machine. For more information, see Set the number of rings before answering
on page 73.
◦ Disconnect the answering machine and then try receiving a fax. If faxing is successful
without the answering machine, the answering machine might be causing the problem.
◦ Reconnect the answering machine and record your outgoing message again. Record
a message that is approximately 10 seconds in duration. Speak slowly and at a low volume
when recording your message. Leave at least 5 seconds of silence at the end of the voice
ENWW Solve fax problems 129