HP Officejet 7612 Wide Format e-All-in-One - Manual (Page 175)

Clear jams
Occasionally, paper becomes jammed during a job.
This section contains the following topics:
● Clear paper jams
● Avoid paper jams
Clear paper jams
Paper jams can occur either inside the printer or in the automatic document feeder.
CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.
TIP: If you notice poor print quality, clean the printhead. For more information, see Clean the
printhead on page 154.
Use these steps to clear a paper jam.
To clear a jam inside the printer
1. Remove all paper from the output tray.
CAUTION: Trying to clear a paper jam from the front of the printer can damage the print
mechanism. Always access and clear paper jams through the automatic two-sided printing
accessory (duplexer).
2. Check the duplexer.
a. Push the buttons on either side of the duplexer, and then remove the duplexer.
b. Locate any jammed paper inside the printer, grasp it with both hands, and then pull it
towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the printer. If you do not
remove all the pieces of paper from the printer, more paper jams are likely to occur.
c. If the jam is not there, push the latch on top of the duplexer and lower the cover. If paper is
jammed inside, carefully remove it. Close the cover.
d. Reinsert the duplexer into the printer until it snaps into place.
3. Check the front of the printer.
a. Open the ink cartridge access door.
158 Chapter 8 Solve a problem ENWW