HP Latex 3000 Printer - Manual (Page 260)

6. Use the Print Care diagnostic menu to raise the carriage beam, and check underneath for any pieces of
substrate.
7. Use the same menu to lower the carriage beam to its normal position.
8. Before restarting the printer, check that all circuit breakers are on and all emergency stop buttons
released.
9. Use Print Care to restart the printer in normal mode.
10. Reload the substrate.
The substrate is not attached to the core and/or spindle
If the printer detects a lack of tension during the substrate check after loading, it will ask you to confirm the
winding direction.
If the roll is not firmly attached during printing, you may see banding on your prints, or hear metallic noises.
If you see an error message numbered 41.00.00.62 or 41.00.01.62 while printing, it means that the substrate
may have become detached from the spindle, or the core is slipping on the spindle. This could mean that you
have reached the end of the roll, or the spindle is not correctly inflated, or the dual-roll differential hub is
locked. The substrate is automatically unloaded when this error occurs.
You should respond to this error in the following ways.
● Check whether you have reached the end of a roll.
● Check that the spindle is correctly inflated: one valve for the single-roll spindle, and both valves for the
dual-roll spindle.
NOTE: If you are using only one half of the dual-roll spindle, only that half needs to be inflated.
● For dual-roll printing, check that the differential hub is unlocked.
● Check that the inner diameter of each substrate core is not too large for the spindle.
If the roll is not firmly attached to the input core, proceed as follows.
1. Unload the roll from the input spindle and load it onto the output spindle. Take care to avoid
telescoping.
2. Raise the pinches and, using the Internal Print Server, raise the carriage beam to its maximum height.
3. Unload substrate from the roll and pass it backwards through the printer towards the input spindle.
Attach it to the empty core on the input spindle, securing it with adhesive tape. Wrap a couple of turns
of substrate around the input core. Take care to align the substrate with the output roll.
4. Lower the pinchwheels.
5. Go to the Internal Print Server and select Substrate Load/Unload, then select the printer configuration
and press Load.
6. Select the correct substrate in the Internal Print Server.
7. Press Move substrate in the Internal Print Server, then Back , and wait until all the roll has been wound
onto the input spindle.
8. You may decide to cancel rewinding when the substrate is detached from the output roll. Then attach it
to the output core to print immediately, or rewind it completely onto the input core if you want to
remove the roll.
254 Chapter 9 Troubleshoot substrate issues ENWW