HP Tape Library Interface Manager Software - Manual (Page 126)

126 Hewlett-Packard Customer Support Appendix D
Hewlett-Packard Customer Support
If your Interface Manager fails during the warranty period and the suggestions
in the documentation do not solve the problem, you can receive support by
doing the following:
■ Access HP Support on the World Wide Web at: www.hp.com/go/
support
■ Contact your authorized HP dealer or Authorized Service Provider
■ Call the HP Customer Care Center in your region
If your Interface Manager fails after the warranty period, contact your
authorized HP dealer/distributor or the nearest HP sales and service office.
Customers in the US and Europe can use a credit card for phone assistance.
Information Needed for Support
Before calling, please have the following information ready:
■ Serial number
■ Error codes and error code qualifiers
■ Brand and model of your host computer
■ Library drivers and backup application software that you are using and
the version number(s)