HP StorageWorks XP Remote Web Console Software - Manual (Page 177)

8 Troubleshooting
This chapter provides troubleshooting information for TrueCopy for Mainframe and instructions for
calling technical support.
•
“General Troubleshooting ” (page 177)
•
“Error Codes and Messages” (page 184)
•
“SIM Reporting” (page 184)
•
“Calling HP Technical Support” (page 185)
General Troubleshooting
In the unlikely event of a problem with the Remote Web Console software, first make sure that the
problem is not being caused by the PC or Ethernet hardware or software, and try restarting the
PC. Exiting the Remote Web Console software does not affect TrueCopy for Mainframe operations
already in progress.
For important information about proper configuration for your operational environment, see “Using
PPRC Commands for TrueCopy for Mainframe” (page 188) .
“General TrueCopy for Mainframe Troubleshooting” (page 177) provides general troubleshooting
information for TrueCopy for Mainframe. “ Troubleshooting RCU Path Status Problems” (page 178)
provides troubleshooting information for RCU paths. “Troubleshooting Suspended TrueCopy for
Mainframe Pairs” (page 180) and “Resolving TrueCopy for Mainframe Async Suspension Conditions”
(page 182) provide troubleshooting information for suspended TrueCopy for Mainframe pairs.
“Troubleshooting when changing the microcode” (page 184) provides troubleshooting information
when you change the microcode. For troubleshooting information on PPRC and P/DAS operations,
see the IBM PPRC and P/DAS user documentation: Planning for IBM Remote Copy (SG24-2595),
Advanced Copy Services (SC35-0355), and DFSMS MVS V1 Remote Copy Guide and Reference
(SC35-0169).
Table 52 General TrueCopy for Mainframe Troubleshooting
Corrective Action Error
Make sure that all TrueCopy for Mainframe requirements
and restrictions are met (for example, track format, LVI,
VOLSER, DFW). The Remote Web Console software hangs, or TrueCopy
for Mainframe operations do not function properly.
Make sure the MCU and RCU are powered on and fully
operational (NVS, cache, DFW). See the HP
XP24000/XP20000 Disk Array Owner's Guide for
operational and troubleshooting information.
Check all input values and parameters to make sure you
entered the correct information on the TrueCopy for
Mainframe windows (for example, RCU S/N and SSID,
path parameters, M-VOL and R-VOL IDs).
Call the HP technical support for assistance. If any channel enable LED indicators (XP disk array control
panel) are off or flashing.
Make sure that the correct CU is selected. The pairs and/or RCUs are not displaying correctly.
Locate the SIM (see the HP XP24000/XP20000 Remote
Web Console User's Guide for instructions). Contact HP
technical support for further information on SIMs. An R-SIM warning is displayed on the Remote Web
Console.
Resolve the specified error condition, and then try the
TrueCopy for Mainframe operation again. A TrueCopy for Mainframe error message is displayed on
the Remote Web Console.
General Troubleshooting 177