HP StorageWorks XP Remote Web Console Software - Manual (Page 185)

For further information on SIM reporting, contact your HP service representative or the HP technical
support.
During TrueCopy for Mainframe operations, the MCU and RCU will generate a service SIM each
time the pair status of the M-VOL or R-VOL changes for any reason, including normal status transitions
(for example, pending duplex to duplex). For TrueCopy for Mainframe Asynchronous transition
states (suspending and deleting), a SIM is generated when the status changes to the transition
state, and again when the transition is complete. SIMs generated by the MCU will include the
M-VOL device ID (byte 13), and SIMs generated by the RCU will include the R-VOL device ID (byte
13). The CU Option dialog box allows you to configure each MCU to report or not report
service-level SIMs to the attached host(s).
“Typical HP Disk Array SIM Showing Reference Code and SIM Type” (page 185) shows a typical
32-byte SIM from the XP disk array. SIMs are displayed on the host console by reference code
(RC) and severity. The six-digit RC (composed of bytes 22, 23, and 13) identifies the possible error
and determines the severity. The SIM type (byte 28) indicates the component which experienced
the error. When byte 22 = 21, the SIM is a control unit SIM. When byte 22 = Dx, the SIM is a
device SIM. When byte 22 = (D5-D7, DB), the specified pair is TrueCopy for Mainframe
Asynchronous. When byte 22 = (D8 - DC), the pair is TrueCopy for Mainframe Synchronous. The
SIM reference codes DB6x, DB7x, and DB8x indicate a TrueCopy for Mainframe Asynchronous
pair suspended by the RCU. The SIM reference code DBFx indicates that the M-VOL status does
not match with the R-VOL status, or the capacity of the paired volume in the RCU exceeds the
licensed capacity of Volume Retention Manager.
Figure 59 Typical HP Disk Array SIM Showing Reference Code and SIM Type
Calling HP Technical Support
If you need to call HP technical support, make sure to provide as much information about the
problem as possible, including:
•
The Remote Web Console configuration information saved on diskette using the FD Dump
Tool (see the HP XP24000/XP20000 Remote Web Console User's Guide)
•
The circumstances surrounding the error or failure
•
The exact content of any error messages displayed on the host system(s)
•
The TrueCopy for Mainframe (or other) error code(s) displayed on the Remote Web Console
•
The remote service information messages (R-SIMs) and the reference codes and severity levels
of the recent R-SIMs
Calling HP Technical Support 185