HP StorageWorks XP Remote Web Console Software User Manual
Page 178
Table 52 General TrueCopy for Mainframe Troubleshooting (continued)
Corrective Action
Error
Make sure that the problem is not the PC or LAN hardware
or software. Try restarting the PC and reconnecting to the
storage system.
There is a problem with the Remote Web Console or
TrueCopy for Mainframe software.
Check the path status (RCU Status dialog box) and see
Troubleshooting RCU Path Status Problems” (page 178)
The RCU path status is not normal.
Check the detailed pair status (Detailed Information dialog
box) and see
“Troubleshooting Suspended TrueCopy for
The pair status is suspended.
and
Mainframe Async Suspension Conditions” (page 182)
for
suspend types and corrective action for suspended
TrueCopy for Mainframe pairs.
Because the time setting of SVP is changed, the monitoring
data might not be updated. Set Monitoring Switch to
Although Monitoring Switch is set to Enable, the monitoring
data is not updated.
Disable, and set Monitoring Switch to Enable again. For
further information on Monitoring Switch, see the HP
XP24000/XP20000 Performance Monitor User's Guide.
Table 53 Troubleshooting RCU Path Status Problems
Corrective Action
Description
Path Status
Make sure that the MCU and RCU are
correctly connected via cable.
The link initialization procedure to the
RCU failed.
Initialization Failed
Make sure that you entered the correct
RCU S/N and SSID and path
parameters (CU #, controller ID, port,
link address, logical address).
For Fibre Channel interface, make sure
that the Fibre Channel topology settings
of the MCU and RCU ports are correct.
Make sure that the RCU is powered on
and fully functional (NVS and cache
ON).
Communication between the MCU
and RCU timed out.
Communication Time Out
Make sure that the remote copy
connection hardware is properly
configured and functional, including
cables, connectors, ESCDs, repeaters,
extender devices, communication lines,
and all other devices connected to the
extenders.
Delete the failed path. You may need
to change the minimum paths setting or
delete the RCU in order to delete the
path. Then add the path/RCU using
Edit Path or Add RCU.
Delete the failed path, and also delete
all paths and RCUs not currently in use.
The MCU/RCU rejected the establish
logical path link control function
Resource Shortage (MCU/RCU)
The MCU can be connected to up to
because all logical path resources in
four RCUs with up to eight paths to
each RCU.
the MCU/RCU are being used for
other connections.
Make sure all MCU and RCU ports are
properly configured ordinary target
ports or RCU target ports for hosts, RCU
target ports for MCUs, initiator ports for
RCUs.
178
Troubleshooting