Troubleshooting suspended truecopy for – HP StorageWorks XP Remote Web Console Software User Manual

Page 180

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Table 53 Troubleshooting RCU Path Status Problems (continued)

Corrective Action

Description

Path Status

Make sure that the RCU port and
remote copy connection hardware

The MCU connects to the RCU
successfully, but logical
communication time out occurred.

Communication failed.

(cables and switches) are properly
configured and functioning.

Delete the error path.

The specified port number is not
correct, or the cable is not connected
to the specified port.

Port Number Mismatch

Make sure that you entered the correct
port number. Make sure that the cable
is connected.

Delete the failed path.

Communication between the MCU
and RCU through the fibre path timed
out.

Communication Error

Repair the port status on the MCU.

MCU Port does not work.

Logical Blockade

Repair the port status on the RCU. And
then delete the path with Edit Path or

RCU Port does not work.

Delete RCU, and add the path again
with Edit Path or Add RCU.

Repair the path relay equipment. And
then delete the path with Edit Path or

The path relay equipment does not
work.

Delete RCU, and add the path again
with Edit Path or Add RCU.

Replace the broken cable. And then
delete the path with Edit Path or Delete

The connection cable is physically
broken.

RCU, and add the path again with Edit
Path or Add RCU.

Delete the path with Edit Path or Delete
RCU, and add the path again with Edit
Path or Add RCU.

Program error is detected.

Program Error

Delete the failed path. You may need
to change the minimum paths setting or

This path was not established.

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delete the RCU in order to delete the
path. Then add the path/RCU using
Edit Path or Add RCU.

Table 54 Troubleshooting Suspended TrueCopy for Mainframe Pairs

Corrective Action

Description

Applies to

Suspend Type

Resynchronize the pair from
the MCU (Resume Pair).

The user suspended the pair
from the MCU using the

M-VOL

M-VOL by Operator

M-VOL Failure for Suspend
Kind option. The R-VOL
suspend type is by MCU.

Resynchronize the pair from
the MCU (Resume Pair).

The user suspended the pair
from the MCU or RCU using

M-VOL, R-VOL

R-VOL by Operator

the R-VOL for Suspend
Kindoption.

Resynchronize the pair from
the MCU (Resume Pair).

The RCU received a request
from the MCU to suspend

R-VOL

by MCU

the pair. The M-VOL suspend
type is M-VOL by Operator
or R-VOL by Operator.

Clear the error condition at
the RCU or R VOL, and then,

The MCU detected an error
condition at the RCU which

M-VOL

by RCU

180 Troubleshooting

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