Scan defects are apparent, Solve fax problems, The fax test failed – HP Officejet J3680 All-in-One Printer User Manual
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•
Graphics look different from the original
The graphics settings might not be suitable for the type of scan job that you are
performing. Try changing the graphics settings.
•
Take steps to improve the scan quality
•
Use high-quality originals.
•
Load the media correctly. If the media is loaded incorrectly, it might skew, which
causes unclear images. For more information, see
.
•
Adjust the software settings according to how you plan to use the scanned page.
•
Use or make a carrier sheet to protect your originals.
Scan defects are apparent
•
Blank pages
The original might have been loaded upside down. Make sure that you loaded the
original correctly. For more information, see
.
•
Too light or dark
•
Try adjusting the settings. Be sure to use the correct resolution and color settings.
•
The original image might be very light or dark or might be printed on colored paper.
•
Unwanted lines
Ink, glue, correction fluid, or an unwanted substance might be on the scanner. See
for more information.
•
Black dots or streaks
•
Ink, glue, correction fluid, or an unwanted substance might be on the scanner, the
scanner might be dirty or scratched, or the ADF lid backing might be dirty. See
for more information.
•
The defects might be on the original and not a result of the scanning process.
•
Unclear text
Try adjusting the settings. Make sure that the resolution and color settings are correct.
•
Size is reduced
The HP software settings might be set to reduce the scanned image. See the product
software Help for more information about changing the settings.
Solve fax problems
This section contains fax setup troubleshooting information for the device. If the device
is not set up properly for faxing, you might experience problems when sending faxes,
receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of
the device. The test will fail if the device is not set up properly for faxing. Perform this test
after you have completed setting up the device for faxing. For more information, see
If the test fails, review the report for information on how to fix any problems found. For
more information, see
Solve fax problems
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