HP Officejet J3680 All-in-One Printer - Manual (Page 146)

• Ensure power cord and other cables are working, and are firmly connected to the
device.
• All packing tapes and materials are removed from the device.
• Rear access panel is locked into place.
• Paper is loaded correctly in the tray, and is not jammed in the device.
Software installation suggestions
Check the computer system
•
Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
Verify installation preliminaries
•
Make sure to use the Starter CD that contains the correct installation software for your
operating system.
• Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type, make
sure that you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the device driver from the HP Web site
(
www.hp.com/support ).
Check or perform the following:
•
Make sure the computer meets the system requirements.
• Before installing software on a Windows computer, ensure all other programs are
closed.
• If the computer does not recognize the path to the CD drive that you typed, ensure
you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for
damage. You can download the device driver from the HP Web site (
www.hp.com/
support ).
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to perform
a clean uninstallation of the device driver. Restart your computer, and reinstall the
device driver.
Clear paper jams
If the paper was loaded in the input tray, you might need to clear the paper jam from the
rear door.
Chapter 8
142 Maintain and troubleshoot