HP Officejet J3680 All-in-One Printer User Manual
Page 144
The device cannot send faxes, but can receive faxes
Solution:
•
The device might be dialing too fast or too soon. You might need to insert some
pauses in the number sequence. For example, if you need to access an outside
line before dialing the phone number, insert a pause following the access number.
If your number is 95555555, and 9 accesses an outside line, you might insert
pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing,
press Redial/Pause, or press the Space (#) button repeatedly, until a dash (-)
appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the
phone line as you dial. You can set the pace of your dialing and respond to
prompts as you dial. For more information, see
.
•
The number you entered when sending the fax is not in the proper format or the
receiving fax machine is having problems. To check this, try calling the fax number
from a telephone and listen for fax tones. If you cannot hear fax tones, the
receiving fax machine might not be turned on or connected, or a voice mail service
could be interfering with the recipient's phone line. You can also ask the recipient
to check the receiving fax machine for any problems.
Fax tones are recorded on my answering machine
Solution:
•
When you have an answering machine on the same phone line you use for fax
calls, try connecting the answering machine directly to the device as described in
Case I: Shared voice/fax line with answering machine
. If you do not connect the
answering machine as recommended, fax tones might be recorded on your
answering machine.
•
Make sure the device is set to receive faxes automatically and that the Rings to
Answer setting is correct. The number of rings to answer for the device should
be greater than the number of rings to answer for the answering machine. If the
answering machine and the device are set to the same number of rings to answer,
both devices answer the call and fax tones are recorded on the answering
machine.
•
Set your answering machine to a low number of rings and the device to answer
in the maximum number of rings supported. (The maximum number of rings varies
by country/region.) In this setup, the answering machine answers the call and the
device monitors the line. If the device detects fax tones, the device receives the
fax. If the call is a voice call, the answering machine records the incoming
message. For more information, see
Set the number of rings before answering
The phone cord that came with my device is not long enough
Solution: If the phone cord that came with the device is not long enough, you can
use a coupler to extend the length. You can purchase a coupler at an electronics store
that carries phone accessories. You will also need another phone cord, which can be
a standard phone cord that you might already have in your home or office.
Chapter 8
140
Maintain and troubleshoot