Solve printing problems..........................................................................................................116
The device shuts down unexpectedly...............................................................................117Error message appears on control-panel display.............................................................117The device is not responding (nothing prints)...................................................................117Device takes a long time to print......................................................................................118Blank or partial page printed.............................................................................................118Something on the page is missing or incorrect.................................................................118Placement of the text or graphics is wrong.......................................................................119
Poor print quality and unexpected printouts...........................................................................119
Poor quality printouts........................................................................................................120Meaningless characters print............................................................................................120Ink is smearing..................................................................................................................121Ink is not filling the text or graphics completely................................................................121Output is faded or dull colored..........................................................................................121Colors are printing as black and white..............................................................................122Wrong colors are printing.................................................................................................122Printout shows bleeding colors.........................................................................................122Colors do not line up properly...........................................................................................122Lines or dots are missing from text or graphics................................................................122
Solve paper-feed problems....................................................................................................123
Media is not supported for the printer or tray....................................................................123Media is not picked up from the tray.................................................................................123Media is not coming out correctly.....................................................................................123Pages are skewing...........................................................................................................123Multiple pages are being picked up..................................................................................123
Solve copy problems..............................................................................................................124
No copy came out.............................................................................................................124Copies are blank...............................................................................................................124Documents are missing or faded......................................................................................124Size is reduced.................................................................................................................125Copy quality is poor..........................................................................................................125Copy defects are apparent...............................................................................................125Error messages appear....................................................................................................126
Solve scan problems..............................................................................................................126
Scanner did nothing..........................................................................................................126Scan takes too long..........................................................................................................126Part of the document did not scan or text is missing........................................................127Text cannot be edited.......................................................................................................127Error messages appear....................................................................................................128Scanned image quality is poor.........................................................................................128Scan defects are apparent...............................................................................................129
Solve fax problems.................................................................................................................129
The fax test failed.............................................................................................................130
Troubleshoot installation issues.............................................................................................141
Hardware installation suggestions....................................................................................141Software installation suggestions.....................................................................................142
Clear paper jams....................................................................................................................142Avoid paper jams....................................................................................................................144
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