HP Officejet J5740 All-in-One Printer - Manual (Page 201)

To delete all the faxes in memory from the control panel
▲ Turn off the HP All-in-One by pressing the Power button.
All faxes stored in memory will be deleted from memory when you turn off the
power to the HP All-in-One.
NOTE: You can also delete any faxes stored in memory by selecting Clear
Fax Log from the Tools menu. To do so, press Setup, press 6, and then
press 7.
Cause: An error condition is preventing the HP All-in-One from receiving faxes
and Backup Fax Reception is set to Off.
Solution: Check for the following problems:
• The HP All-in-One is turned off. Press the Power button to turn on the device.
• The HP All-in-One is not set up properly for faxing. For more information, see Set
up the HP All-in-One for faxing .
• There is no paper loaded in the input tray.
• There is a paper jam.
• The print cartridge door is open. Close the print cartridge door.
• The print carriage is stalled. Turn the HP All-in-One off, remove any objects that
are blocking the print carriage (including any packing materials), and then turn
the HP All-in-One on again.
After you resolve any problems found, the HP All-in-One can begin answering
incoming fax calls.
Pages of a fax I received are missing
Cause: The paper is not loaded correctly in the input tray.
Solution: Make sure you have paper loaded correctly.
To load full-size paper
1. Remove the output tray.
Fax troubleshooting 199