HP Officejet J5740 All-in-One Printer - Manual (Page 7)

Work with print cartridges.......................................................................................................111
Handle the print cartridges...............................................................................................111
Replace the print cartridges..............................................................................................112
Use a photo print cartridge...............................................................................................115
Use the print cartridge protector.......................................................................................116
Align the print cartridges...................................................................................................116
Clean the print cartridges.................................................................................................118
Clean the print cartridge contacts.....................................................................................119
Clean the area around the ink nozzles.............................................................................121
12 Troubleshooting
Troubleshooting tips...............................................................................................................123
Communication problems over a USB connection...........................................................125
Information on print cartridges..........................................................................................126
Information on paper........................................................................................................126
Tips for using the automatic document feeder.................................................................127
Clear paper jams..............................................................................................................127
Print cartridge troubleshooting..........................................................................................129
Print quality troubleshooting...................................................................................................129
Print troubleshooting...............................................................................................................148
Fax troubleshooting................................................................................................................170
Copy troubleshooting..............................................................................................................223
Scan troubleshooting..............................................................................................................232
Device update.........................................................................................................................237
Errors......................................................................................................................................238
Device messages.............................................................................................................239
File messages...................................................................................................................243
Supported file types for the HP All-in-One..................................................................244
General user messages...................................................................................................244
Paper messages...............................................................................................................246
Power and connection messages.....................................................................................248
Print cartridge messages..................................................................................................250
13 Order supplies
Order paper or other media....................................................................................................255
Order print cartridges..............................................................................................................255
Order other supplies...............................................................................................................256
14 HP warranty and support
Warranty.................................................................................................................................257
Warranty upgrades...........................................................................................................257
Get support and other information from the Internet..............................................................257
Before you call HP customer support.....................................................................................258
Access your serial number and service ID.............................................................................258
Call in North America during warranty....................................................................................259
Call elsewhere in the world.....................................................................................................259
HP Quick Exchange Service (Japan).....................................................................................260
Prepare the HP All-in-One for shipment.................................................................................261
Remove the print cartridges before shipment...................................................................261
Remove the control panel faceplate.................................................................................262
Pack the HP All-in-One...........................................................................................................263
Contents
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