HP Officejet J5740 All-in-One Printer - Manual (Page 247)

Solution: Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk.
Dialed fax busy
Cause: The fax number you attempted to call is busy.
Solution: Wait and try to send the fax to the number at a later time.
Disconnected
Cause: Several situations can cause the Disconnected error message to appear.
• Your computer is not turned on.
• Your computer is not connected to the HP All-in-One.
• The HP software that came with the HP All-in-One was not installed correctly.
• The HP software is installed, but it is not running.
Solution: Make sure your computer is turned on and is connected to the HP All-in-
One. Also make sure you installed the software that came with the HP All-in-One.
No scan options
Cause: You did not install the software that came with the HP All-in-One, or the
software is not running.
Solution: Make sure the software is installed and running. For more information,
see the Setup Poster that came with the HP All-in-One.
Not supported
Cause: You tried to send a color fax from memory. The HP All-in-One does not
support this procedure.
Solution: Try sending the color fax normally and not from memory.
Receiving fax machine did not answer
Cause: The receiving fax machine is not online, is turned off, is not functioning, or
is not set to automatically answer incoming faxes.
For more fax troubleshooting information, see
Fax troubleshooting .
Solution: Try to send the fax to the number again at a later time. If the problem
persists, try to contact the owner of the fax number.
Receiving fax machine does not support color
Cause: You have tried to send a color fax to a fax machine that does not support
color.
Errors 245