HP Officejet J5740 All-in-One Printer - Manual (Page 246)

Solution: Check to see if you typed the correct folder and file name.
File format not supported
Cause: The HP All-in-One software did not recognize or support the file format of
the image you are trying to open or save. If the file extension indicates it is a supported
file type, the file might be corrupted.
Solution: Open the file in another application, and save it in a format that the HP All-
in-One software recognizes.
For more information about supported file types, see
Supported file types for the
HP All-in-One .
Invalid file name
Cause: The file name you entered is invalid.
Solution: Make sure that you are not using any invalid symbols in the file name.
Supported file types for the HP All-in-One
The HP All-in-One software recognizes the following file formats: BMP, DCX, FPX, GIF,
JPG, PCD, PCX, and TIF.
General user messages
The following is a list of messages related to common user errors:
• Cannot crop
• Dialed fax busy
• Disconnected
• No scan options
• Not supported
• Receiving fax machine did not answer
• Receiving fax machine does not support color
Cannot crop
Cause: The computer does not have enough memory.
Solution: Close all unnecessary applications. This includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on after you finish.) Try restarting your computer
to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause: For scanning, there must be at least 50 MB of space available on your
computer's hard disk.
Chapter 12
244 Troubleshooting