Scan fails – HP Deskjet F4210 All-in-One Printer User Manual
Page 128
Scan fails
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Make sure your computer is turned on
•
Solution 2: Make sure your computer is connected to the product by a USB cable
•
Solution 3: Make sure the HP Photosmart Software is installed on your computer
•
Solution 4: Make sure you have sufficient computer memory
Solution 1: Make sure your computer is turned on
Solution: Turn on your computer.
Cause: The computer was not turned on.
If this did not solve the issue, try the next solution.
Solution 2: Make sure your computer is connected to the product by a USB cable
Solution: Connect your computer to the product with a standard USB cable.
For more information, see the Setup Guide.
Cause: Your computer was not connected to the product by a USB cable.
If this did not solve the issue, try the next solution.
Solution 3: Make sure the HP Photosmart Software is installed on your computer
Solution: Insert the product installation CD and install the software.
For more information, see the Setup Guide.
Cause: The HP Photosmart Software was not installed on your computer.
If this did not solve the issue, try the next solution.
Solution 4: Make sure you have sufficient computer memory
Solution: Close all applications that are not in use. This includes applications that
run in the background, such as screen savers and virus checkers. If you turn off your
virus checker, remember to turn it back on after you finish your scan.
If this problem occurs frequently, or if you encounter memory problems while using
other applications, you might need to add more memory to your computer. See the
user guide that came with your computer for more information.
Cause: Too many applications were running on your computer. These applications
occupied your computer memory.
Chapter 12
126
Troubleshooting
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