Solution 3: check the digital imaging monitor, Solution 4: check the status of the product – HP Deskjet F4210 All-in-One Printer User Manual

Page 138

Advertising
background image

If this did not solve the issue, try the next solution.

Solution 3: Check the Digital Imaging Monitor

Solution: Verify that the Digital Imaging Monitor is running.

To check that the Digital Imaging Monitor is running

1.

Look for the Digital Imaging Monitor icon in the system tray at the lower right
side of the screen, near the time.

2.

If the Digital Imaging Monitor icon is not present, restart the computer.

3.

After the computer restarts, try to scan again.

Cause: The Digital Imaging Monitor was not running.

If this did not solve the issue, try the next solution.

Solution 4: Check the status of the product

Solution: Check the status of the product in the HP Solution Center.

To check the status of the product

1.

On the Windows taskbar, click Start, Programs or All Programs, HP, HP
Solution Center
.

2.

Verify that the product is listed in the Select Device area or that the appropriate
tab is selected.

3.

Click Status.
If the product is working properly, a message appears indicating your product is
ready.

Chapter 12

136

Troubleshooting

T

roub
les
hoot

ing

Advertising