HP Deskjet F4210 All-in-One Printer - Manual (Page 137)

1. Open the Windows control panel and double-click Add or Remove Programs.
NOTE: The procedure to open the control panel varies by operating system.
If you are not sure how to do this, see the Windows Help.
2. Select HP Deskjet All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
3. Disconnect the product from your computer.
4. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
5. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
6. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
After you have reinstalled the software, try to scan again.
Cause: The software installation was not complete.
If this did not solve the issue, try the next solution.
Solution 2: Refresh the Windows Device Manager
Solution: Refresh the Windows Device Manager.
To refresh the Windows Device Manager
1. On the Windows taskbar, click Start, right-click My Computer, and then click
Properties.
2. Click the Hardware tab, and then click Device Manager.
3. Double-click Universal Serial Bus Controllers.
4. Click USB Composite Device, click Action, and then click Uninstall.
If a screen appears to confirm the deletion, confirm the deletion.
5. Disconnect the USB cable from the product.
6. Wait a few seconds, and then reconnect the cable.
This should restart the Windows device detection (Plug and Play). A New
Hardware found screen might appear.
7. Click Next through all of the screens that appear in the Wizard to install the USB
Composite Device.
8. Click Finish to finish the installation.
9. Try to scan again.
10. If these steps do not resolve the problem, try using a different USB cable to
connect the product to the computer.
Cause: Communication problems between the product and the USB controller
caused this error to occur. This might be caused by an incomplete installation, a USB
cable longer than 3 meters (9.8 feet) in length, or a defective USB cable.
Errors 135
Trou
bles
ho
ot
ing