HP Photosmart D7560 Printer - Manual (Page 140)

• The product is printing on a non-printable area of my disc
• The design is not centered on my disc
• The ink on the CD/DVD is not drying
• The product reports a CD/DVD size mismatch error
• The CD/DVD holder is stuck in the storage area
The product does not detect the CD/DVD holder
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Push the CD/DVD holder into the CD/DVD tray
• Solution 2: Remove the CD/DVD holder from the storage area
• Solution 3: Place the CD/DVD on the CD/DVD holder
• Solution 4: Load the next disc on the CD/DVD holder
Solution 1: Push the CD/DVD holder into the CD/DVD tray
Solution: Push the CD/DVD holder forward into the CD/DVD tray until the lines on
the holder line up to the white lines on the tray. The end of the holder marked with
arrows goes into the CD/DVD tray first.
Cause: You did not push the CD/DVD holder far enough into the CD/DVD tray.
If this did not solve the issue, try the next solution.
Solution 2: Remove the CD/DVD holder from the storage area
Solution: Remove the CD/DVD holder from the storage area below the main input
tray. Make sure CD/DVD tray has been lowered and the printable disc is loaded onto
the CD/DVD holder with the printable side up. Push the holder forward into the CD/
DVD tray located below the control panel until the white lines on the holder line up to
the white lines on the tray. The end of the holder marked with arrows goes into the
CD/DVD tray first.
Cause: You inserted the CD/DVD holder back into the storage area.
CD/DVD print troubleshooting 137
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