HP Photosmart D7560 Printer - Manual (Page 142)

Solution 2: Load a CD/DVD with the printable side up
Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc
onto the CD/DVD holder with the printable side up and reinsert the holder into the
CD/DVD tray until the lines on the holder line up to the white lines on the tray.
Cause: You loaded the CD/DVD upside down on the holder.
The product stalled while printing a CD/DVD
Solution: Ensure that there is at least 7.5 cm (3 inches) of space behind the
product. Also, make sure that the slot on the back of the product is not blocked.
Cause: The product pulled the CD/DVD holder while printing on the CD/DVD. The
holder can protrude about 7.5 cm (3 inches) from the back of the product. If there is
not sufficient space behind the product, the holder stops and printing stalls.
The image on my printed disc is cropped and there is ink on the CD/DVD holder
Solution: If you are loading a regular-size (120 mm) CD/DVD onto the CD/DVD
holder to be printed, do not flip the blue ring over the disc. The blue ring should only
be used if you are printing on a small-size (80 mm) CD/DVD.
Before trying again, clean the CD/DVD holder to remove ink from the holder. This
avoids ink contamination within the product, as well as protects your discs, hands,
and clothing from stains later.
After the CD/DVD holder is clean and dry, load a new printable disc onto the holder
with the printable side up. Leave the blue ring in its original location on the opposite
side of the holder from your disc, as shown below. Reinsert the holder into the CD/
DVD tray until the lines on the holder line up to the white lines on the tray and try your
print again.
Cause: You loaded the CD/DVD onto the CD/DVD holder incorrectly.
The product is printing on a non-printable area of my disc
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Change the software settings
• Solution 2: Load a new CD/DVD with the printable side up
Solution 1: Change the software settings
Solution: Make sure the design you are printing is appropriate for the size of the
media loaded in the CD/DVD holder, including the diameter of the inner and outer
CD/DVD print troubleshooting 139
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