HP Photosmart D7560 Printer User Manual
Page 155
To verify the print driver
1.
Depending upon your operating system, do one of the following:
•
Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
•
Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2.
Right-click the icon next to the product, and select Properties.
3.
Click the Ports tab to verify that the product is using the correct port.
The port that the product is using is highlighted and has a check mark next to it.
The product should be set to use a DOT4 or the USB00X (where X is replaced
by a number) port.
4.
If the product is using the wrong port, click the correct port to select it.
The port that the product is now using is highlighted and has a check mark next
to it.
5.
Click the Advanced tab.
6.
Check the driver listed in the Driver drop-down menu to verify that the product is
using the correct driver.
The name of your product should be listed as the driver.
7.
If the wrong driver is selected, select the correct driver from the Driver drop-down
menu.
8.
Click OK to save your changes.
Cause: The product was not be set as the default printer, or the wrong driver might
have been configured.
If this did not solve the issue, try the next solution.
Solution 5: Check if the printer is paused or offline
Solution: Check to make sure the product is not paused or offline.
To check if the printer is paused or offline
1.
Depending upon your operating system, do one of the following:
•
Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
•
Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2.
Double-click the icon for your product to open the print queue.
3.
On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline.
4.
If you made any changes, try to print again.
Cause: The product was paused or offline.
If this did not solve the issue, try the next solution.
Chapter 11
152
Troubleshooting
T
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