HP Photosmart D7560 Printer - Manual (Page 153)

• Solution 7: Stop and restart the print spooler
• Solution 8: Verify whether the software application has a problem
Solution 1: Print a printer status report
Solution: Print a printer status report to see if the product can print.
For more information, see:
“Print and evaluate a print quality report” on page 80
If the printer status report fails to print, make sure you set up the product properly.
See the Start Here guide that came with the product for information about setting it
up.
Cause: The product was not set up properly.
If this did not solve the issue, try the next solution.
Solution 2: Clear the print queue
Solution: Restart your computer to clear the print queue.
To clear the print queue
1. Restart your computer.
2. After the computer has restarted, check the print queue.
a. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control
Panel, and then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel,
and then click Printers and Faxes.
b. Double-click the icon for your product to open the print queue.
If there are no print jobs pending, the issue might have been resolved.
3. Try to print again.
Cause: The computer needed to be restarted to clear the print queue.
If this did not solve the issue, try the next solution.
Solution 3: Disconnect and reconnect the USB cable
Solution: Disconnect the USB cable from the computer and product, and then
reconnect it.
To disconnect and reconnect the USB cable
1. Disconnect the USB cable from the product.
2. Disconnect the USB cable from the computer.
3. Leave the USB cable disconnected for 5-6 seconds.
Chapter 11
150 Troubleshooting
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