HP StoreEver ESL G3 Tape Libraries - Manual (Page 192)

3. View the reports that are associated with this event. See “Viewing event details reports” (page
200) .
4. View the event repair page. See “Viewing repair pages” (page 202) .
Where did the issue occur in the library?
The Status Group field on the Details tab of the Event Details window indicates the library subsystem
that caused the event. For more information about the Details tab, see
“Viewing event details”
(page 196) .
The FRU ID field on the Report tab of the Event Details window indicates the type of FRU that is
affected. The FRU Instance field indicates the specific FRU by its location in the library. For more
information about the Report tab, see
“Viewing event details reports” (page 200) .
When did the issue first occur?
The Posted field on the Details tab of the Event Details window indicates the date and time on
which the library first reported the issue and created an event for it. For more information about
the Details tab, see
“Viewing event details” (page 196) .
Has the issue occurred repeatedly?
The Duplicates field on the Details tab of the Event Details window indicates how many times the
library reported the same issue while the event was open.
In addition, you can determine whether the same issue occurred and was resolved in the past. The
FRU History List area on the Details tab lists events that were opened for the same FRU in the past
but were resolved and are now in the Closed or Verified state. By selecting a history event and
clicking Show, you can investigate the event history of a particular FRU. For more information
about the Details tab and viewing history events, see
“Viewing event details” (page 196) .
Has the FRU been replaced before?
You can determine whether a specific FRU was replaced in the past by examining the FRU SN field
on the Details tab of the Event Details window for the open event and the history events. Because
the history events associated with an open event are for the same specific instance of a FRU, and
because a FRU instance is identified by its location in the library, the FRU serial number (uniquely
assigned to each FRU) changes if the unit was replaced in the past. For more information about
the Details tab and viewing history events, see
“Viewing event details” (page 196) .
How do I resolve the issue?
The repair page provides comprehensive procedures for resolving the issue. Both user and CSE
procedures are provided. When the procedures require a CSE to perform them, contact technical
support. For more information, see
“Viewing repair pages” (page 202) .
192 Troubleshooting your library