HP StoreEver ESL G3 Tape Libraries - Manual (Page 193)

How can I know whether the issue is resolved?
Some issues require you to determine whether they are resolved and others the library will detect
automatically.
•
In some cases, the library can automatically detect that an issue is resolved (for example, an
open door that is now shut). For these, the library automatically transitions the event to the
Verified state.
•
In other cases, the library cannot automatically detect that an issue is resolved (for example,
a faulty tape cartridge). You must determine whether the issue is resolved by running a
verification test or, if an applicable test does not exist, by following the repair page instructions.
◦ If you run a test and the results are all good, the library automatically transitions the event
to the Verified state.
◦ If you cannot run a test, physically examine the FRU and manually transition the event to
the Closed state after determining that the issue is resolved. After you close the event, the
library transitions it to the Verified state if it is able to do so. For more information, see
“Running verification tests to determine issue resolution” (page 205) and “Closing events”
(page 206) .
The library reopens events that receive failed, degraded, or warning reports within 30 minutes
of transitioning to the Closed or Verified state. If a Closed or Verified event remains free of
failed, degraded, or warning reports for 30 minutes, the library locks them from transitioning
back to the Open state. A failed, degraded, or warning report that is received beyond 30
minutes causes the library to open a new event.
What do I do if I cannot resolve the issue?
Contact technical support. See Contacting HP . Technical support personnel might ask you to send
them an electronic copy of the event.
How do I view the number of events that occurred in a certain time range?
The Events report lets you see how many events occurred in a particular time period. You can
choose to group events by subsystem, module, or FRU. The results can be presented as a summary
or as a trend, so you can see if the number of issues is increasing or decreasing over time. Also,
the report results can be presented in different chart formats, such as bar graphs or pie charts. For
more information, see
“Generating the Events report” (page 206) .
Displaying event lists
The LMC provides three ways to display event lists:
•
Click a system status button that indicates a Warning, Degraded, or Failed state.
This option displays a list of open events for the associated subsystem. See “Using system
status buttons to display event lists” (page 194) .
•
Select Tools
→Event Viewer.
This option displays the Events window, from which you can obtain a list of all events or a
partial list of events according to selection criteria. See
“Using the Events command or the
Events button to display event lists” (page 195) .
•
Click the Events button on the toolbar.
This option displays the same Events window as the Tools
→Event Viewer command does. See
“Using the Events command or the Events button to display event lists” (page 195) .
From the event list, you can select an event to view event details, associated reports, and a repair
page.
Working with events 193