AirLive POE-5010HD - Manual (Page 52)

Appendix B: Frequently Asked Questions
AirLive POE-5010HD User’s Manual 49
2. Reconfigure the device.
Forgot the IP address of
the device.
Check IP address of device by using the IPWizard II program or by
UPnP discovery.
IPWizard II program
cannot find the device.
• Re-power the device if cannot find the unit within 1 minutes.
• Do not connect device over a router. IPWizard II program cannot
detect device over a router.
• If IP address is not assigned to the PC which running IPWizard II
program, then IPWizard II program cannot find device. Make sure that
IP address is assigned to the PC properly.
• Antivirus software on the PC might interfere with the setup program.
Disable the firewall of the antivirus software during setting up this
device.
• Check the firewall setting of your PC or Notebook.
Internet Explorer does
not seem to work well
with the device
Make sure that your Internet Explorer is version 6.0 or later. If you are
experiencing problems, try upgrading to the latest version of
Microsoft’s Internet Explorer from the Microsoft webpage.
IPWizard II program fails
to save the network
parameters.
• Network may have trouble. Confirm the parameters and connections
of the device.
UPnP NAT Traversal
Can not work with NAT
router
• Maybe NAT router does not support UPnP function. Please check
user’s manual of router and turn on UPnP function.
• Maybe UPnP function of NAT router is not compatible to the IP
camera. Please contact your dealer to get the approval routers list.
Some IP cameras are
working but others are
failed
• Maybe too many IP cameras have been installed on the LAN, and
then NAT router is out of resource to support more cameras. You could
turn off and on NAT router to clear out of date information inside router.
Access this device
Cannot access the login
page and other web
pages of the Network
Camera from Internet
Explorer
• Maybe the IP Address of the Network Camera is already being used
by another device or computer. To confirm this possible problem,
disconnect the Network Camera from the network first, and then run
the PING utility to check it out.
• Maybe due to the network cable. Try correcting your network cable
and configuration. Test the network interface by connecting a local
computer to the Network Camera via a crossover cable.
• Make sure the Internet connection and setting is ok.
• Make sure enter the IP address of Internet Explorer is correct. If the
Network Camera has a dynamic address, it may have changed since
you last checked it.
• Network congestion may prevent the web page appearing quickly.
Wait for a while.