Rockwell Automation 9399 A.I. SERIES INSTALLATION GUIDE - Manual (Page 18)

Installation/Update Procedure
1-15
If Your Disks Are Damaged
If your product disks (or hard drive) are damaged, you might need to call Rockwell
Software for assistance. The following questions and answers illustrate some common
situations and their solutions.
Note All disk replacements assume that your product support is up to date. Call Rockwell
Software at (414) 321-4266 for information on Rockwell Software's Extended Product
Support.
1. “I have A.I. Series software installed on my hard disk, and one of my program
disks has been damaged.”
If any of your program disks is damaged (including the Master disk), but the
software is still functioning correctly on the hard disk, call Rockwell Software at
(414) 321-4266 for a replacement disk. Continue to use your software on your
hard disk.
2. “I accidentally deleted the directory which contained all my A.I. Series
software files. Do I need to call Rockwell Software for a replacement set of
Activation files?”
No. Deleting the program files does not delete your Activation files. The
Activation files are not stored in the program directory, they are located in the root
directory. Your Activation files won't be lost unless you format the hard disk or
tamper with hidden files in the root directory. For a list of more operations that
can damage the activation file, refer to page 2-1. If you run the Setup program and
perform an Update, a new set of program files will be copied to the hard disk and
the A.I. Series software will operate normally. (See Updating A.I. Series Software
on page 1-11 for the Update procedure.)