Updates – Jeppesen JeppView 3 User Manual
Page 254
Troubleshooting and Getting Help
257
Refer to your license agreement regarding the number of computers you can install
JeppView on. A standard JeppView license allows installation of any combination of
JeppView and FliteDeck on four computers. To install the program on a new
computer, deactivate JeppView on one of the original computers.
can help you get set up as long as the use falls within the terms of the
agreement.
I got an error message stating that I have exceeded all my site keys.
You are trying to install JeppView on more computers than the license allows.
To activate the program on a new machine and have use of the installation for longer
than the 30-day limit, deactivate one of the other current JeppView programs or
for assistance. To install the program on more than four machines,
call Jeppesen Sales to order another licensed version of JeppView.
For deactivation information, see
Updates
I updated JeppView and FliteDeck, but now FliteStar identifies that I have
old or corrupt terminal charts and indicates I need to reinstall the terminal
charts.
If FliteStar does not recognize the updated terminal charts, there may be some files
that are locked by the update process or by JeppView. Make certain that JeppView is
not open when you try to view the charts in FliteStar. If this does not work, save
your work, reboot, and then check the terminal charts in FliteStar before starting
JeppView. If this also fails, contact a Technical Support Representative.
I updated JeppView. When I try to open the program, it says I have bad or
corrupt terminal charts and the program does not open.
This could be caused by a file being locked in memory. Try rebooting and, if that
doesn’t resolve the issue, contact a
Technical Support Representative
I have not updated JeppView on my computer for a couple of months. Do I
need to update the data with every revision CD I have received since I last
updated it?
No, use the latest ECD Discs to update the program applications, terminal charts,
enroute data and text information. The latest ECD Discs incorporate all previous
updates.
You can also update the data electronically by clicking File > Check for Updates in
JeppView. If your data is more than 10 weeks old, the download time will take longer
because you will receive a complete data set instead of just the revised information.
If I download my terminal chart data before the issue date, which charts
will I see?