Product information, Returning, Items for warranty repair or credit – Dell PowerVault 50F (Fibre Channel Switch) User Manual
Page 75: Before you call, Returning items for warranty repair or credit
Getting Help: Dell™ PowerVault™ 50F 8-Port Fibre Channel Switch Installation and Troubleshooting Guide
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Product Information
If you need information about additional products available from Dell Computer Corporation, or if you would
like to place an order, visit Dell's World Wide Web site at www.dell.com/. For the telephone number to call
to speak to a sales specialist, refer to "
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the
box.
For the telephone number to call, refer to "
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages
reported by the Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power cables, software diskettes,
guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell Computer Corporation. Collect-on-
delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and
returned to you.
Before You Call
NOTE:
Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system
direct your call more efficiently.
Remember to fill out the Diagnostics Checklist (Figure 10-1). If possible, turn on your system before you call
Dell for technical assistance and call from a telephone at or near the system. You may be asked to type
some commands at a keyboard, relay detailed information during operations, or try other troubleshooting
steps possible only at the system itself. Make sure the system documentation is available.
WARNING:
If you need to remove the computer covers, be sure to first disconnect the computer system's power
and modem cables from all electrical outlets.
Figure 10-1. Diagnostics Checklist