Dell PowerVault DL2000 - Manual (Page 11)

Workaround/
Solution Navigate to one of the other tabs in the Backup Exec Console and navigate back to the Storage
tab.
The Icon For The Home Tab In The Backup Exec Console Is Replaced By A Red Alert Icon
Description If there is an active license-related alert, the icon in the Home tab is replaced by a red alert icon.
This issue also occurs when a Symantec license file is applied.
Workaround/
Solution Review the active alerts on the Home tab. After you acknowledge and respond to the alert, the
Home icon replaces the red alert icon.
Log Collection In The Appliance Console Fails
Description Attempting to capture log files on the Support tab of the Appliance console with this error
condition causes the log capture to fail.
Workaround/
Solution
1. Download and run the Dell PowerVault RUU from support.dell.com.
2. Restart the Server Administrator DSM SA Data Manager services.
For more information, see the OpenManage Server Administrator User’s Guide at
support.dell.com/manuals.
The Dell PowerVault DL Backup Appliance Console Shows Incorrect Used Capacity
Description The appliance console available disk storage pie chart displays incorrect used capacity. Instead
of the space used, the total space allocated is reported for a DSF. The space report does not
include SAN-attached virtual disks.
Workaround/
Solution Verify the deduplication folder utilization from the Backup Exec Console. Use your SAN
management application to determine the space allocated for any SAN-attached virtual disks.
The Virtual Disk Does Not Transition To Offline In The Backup Exec Console
Description After deleting an unconfigured virtual disk in server administrator, the Devices view in Backup
Exec Console does not update the virtual disk status when expected.
Workaround/
Solution From the Backup Exec Console, select Tools → Backup Exec Services and click Restart All
Services.
Backup Exec DSF Status Changes From Online To Offline
Description A network interruption has caused the DSF to go offline.
Workaround/Solution From the Backup Exec Console, click Tools → Backup Exec Services and click Restart All
Services.
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