Dell PowerVault DL2000 - Manual (Page 16)

Workaround/
Solution For more information on how to repair the Backup Exec console installation, see the topic Dell
PowerVault DL Backup to Disk Powered by Symantec User’s Guide at support.dell.com/manuals.
After Upgrading Backup Exec 12.5 To 2010, All Configured Disks Show Up As Offline
NOTE: Applies to your Dell DL2000 and DL2100 systems.
Description Backup Exec 12.5 licenses are incompatible with Backup Exec 2010.
Workaround/Solution Obtain and install the Backup 2010 license keys and verify the required options have been
enabled within the Backup Exec 2010 Console.
The User Is Prompted To Cancel The Upgrade Process
NOTE: Applies to your Dell DL2000 and DL2100 systems.
Description During the Backup Exec 12.5 to 2010 upgrade process, while installing .NET, a popup window is
displayed prompting the user to cancel the upgrade process.
Workaround/
Solution Before beginning the upgrade process, to prevent the popup, exit all applications including the
Dell PowerVault DL Backup to Disk Appliance Console. Click No to the message and continue
installing.
The Configuration Status Is Unknown
NOTE: Applies to your Dell DL2100 system.
Description In the Dell PowerVault DL Backup to Disk Appliance Console, Configuration Status is unknown.
This feature is available only in Symantec Backup Exec 2010 and later. For earlier versions, the
Configuration Status can be ignored.
Workaround/
Solution Upgrade to Symantec Backup Exec 2010 or later.
Recovery Issues
This section describes recovery issues and the solutions.
Disks Labeled As Unconfigured Disk Storage After System Recovery Using The Dell
PowerVault Recovery And Update Utility
Description After performing a non-IDR or non-SDR based system recovery using the Dell PowerVault
Recovery and Update Utility, some of the existing backup-to-disk virtual disks are labeled as
Unconfigured Disk Storage in the Backup Exec Console.
Workaround/
Solution To rename the label of the virtual disk:
1. Double-click the virtual disk.
2. Select Properties.
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