Dell PowerVault DL2000 - Manual (Page 8)

Disk Configuration Does Not Occur
Description A disk configuration does not occur if a user without administrative rights sets the disk
configuration policy to Automatic with confirmation. The user requires appropriate account
permissions to do so.
Workaround/
Solution Log on to the DL2 xxx system with administrative privileges.
The SPO Job Fails
Description The Storage Provisioning disk configuration job timed out while waiting for the new virtual disk to
become available and the following message appears: The Operating System Is
Unable To Discover The Virtual Disk.
Workaround/
Solution Perform the following steps:
1. Open the Devices window in Backup Exec Console.
2. Locate the unconfigured disk under the Storage Arrays tree view.
3. Right-click the unconfigured disk and select Configure.
Symantec Backup Exec Fails To Create The Deduplication Storage Folder
Description Either the Deduplication Storage Folder (DSF) is not created or the DSF remains offline after the
Backup Exec services are restarted.
Workaround/
Solution
CAUTION: Perform these procedures only when creating a new DSF. These procedures erase the
data on an existing DSF.
1. If Automatic Disk Configuration is used to create the DSF, verify if a new unconfigured virtual
disk with a hardware name of VDS_CREATED_xxx is displayed in the Devices view in the
Backup Exec Console.
2. Right-click this device and select Configure.
If the Backup Exec successfully creates the DSF, skip the remaining steps and restart the
Backup Exec services.
3. Restart the Backup Exec services under Tools → Backup Services → Restart All Services.
4. Right-click the name of the appliance in the Devices view and select Refresh.
NOTE: Wait for 5 minutes before performing any functions in Backup Exec.
• To restart Backup Exec Deduplication services, perform the steps shown in the topic Backup
Exec Deduplication Services Are Not Running. If the DSF status is now Ready, no additional
steps are required.
• Navigate to C:\Program Files\Symantec\Backup Exec\ and verify if the PDDE_Volume folder
exists. Right-click PDDE_Volume and select Properties to verify whether the PDDE_Volume is
a mount point or folder. On the General Properties tab, the Type indicates as Mounted
Volume if the PDDE_Volume is a mount point, and File Folder if it is a folder.
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