Dell PowerVault DL2000 - Manual (Page 15)

Workaround/Solution Download and run the Dell PowerVault Recovery and Update Utility (RUU) from
support.dell.com to update the Dell applications.
Backup Exec May Generate Two Notifications
NOTE: Applies to your Dell DL2000 system.
Description Backup exec may generate two notifications.
Workaround/Solution If a hot spare disk is removed from the enclosure, the Backup Exec may generate two
notifications. Acknowledge both notifications. No other action is necessary.
Compatibility Manager May Display Drivers To Be In Critical State
Description Compatibility Manager may display all SAS controller drivers in a critical state when Backup Exec is
installed using a RUU version older than 3.5. This issue occurs for the following languages, Traditional
Chinese, Korean, Spanish, and Japanese.
Workaround/Solution Download and run the Dell PowerVault Recovery and Update Utility (RUU) from
support.dell.com.
Upgrade Issues
This section describes upgrade issues and the solutions.
While Running The RUU To Update The Appliance, A Pop-Up Window Appears
Description The appliance displays the message: COM Surrogate stopped working and was
closed. This occurs when the Virtual Disk Service (VDS) is shut down by the RUU.
Workaround/Solution This message is routine and does not affect the stability of the appliance.
The RUU May Display An Error On A Pre-Installed Appliance
Description RUU fails if it is run before the DL Backup to Disk Appliance Configuration Wizard has
successfully completed.
Workaround/Solution Perform the following steps:
1. Run the DL Backup to Disk Appliance Configuration Wizard.
2. Run RUU to update the appliance.
The RUU Option To Reinstall Backup Exec Is Disabled
Description The option to install Backup Exec is disabled if RUU detects that Backup Exec is already installed
on the system.
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