Troubleshooting, Console redirection, Tools and techniques – Dell PowerVault 775N (Rackmount NAS Appliance) User Manual
Page 110: Serial connection, Ping your nas system, My network places, System leds and beep codes, Terminal services
Troubleshooting
Dell™ PowerVault™ 77xN NAS Systems Administrator's Guide
Tools and Techniques
Because your NAS system is a "headless" system that does not have a keyboard, mouse, or monitor, you must use other
methods for troubleshooting issues and conditions. This section provides suggestions for and information about alternative
troubleshooting tools and techniques.
Console Redirection
Console redirection allows you to directly attach a client system to the NAS system for local management and
troubleshooting. For more information about console redirection, see "
" in "Advanced Features."
Serial Connection
You can directly attach a client system to your NAS system using a serial cable and the administration port to configure or
troubleshoot your NAS system. For more information about using a serial connection, see the serial connection information
for your operating system in "
Configuring Your NAS System for the First Time
" in "Initial Configuration."
Ping Your NAS System
If you are unable to connect to the NAS system using the NAS Manager, try to ping the NAS system. From a client system,
click the Start button, click Run, and then type cmd. At the command prompt in the cmd.exe window, type ping
system_name
, and then press <Enter>.
NOTE:
The default system name is DELLxxxxxxx, where xxxxxxx is the system's service tag number. For example, if
your service tag number is 1234567, type http://DELL1234567.
If you can ping the NAS system but cannot access it through the NAS Manager, your NAS system might still be booting into
Microsoft® Windows® and might not have started the Microsoft Internet Information Services (IIS).
NOTE:
It may take several minutes for the NAS system to boot, depending on your configuration and the amount of
storage attached to the system.
My Network Places
If you have a Windows 2000 client system on the same subnet as the NAS system, double-click My Network Places.
Browse through the network and locate your NAS system.
System LEDs and Beep Codes
If your NAS system is not booting or responding properly, you can diagnose some problems using the system's LEDs and
beep codes. For more information about the LEDs and beep codes, see your system's Installation and Troubleshooting Guide.
Terminal Services