Dell C1765NFW MFP Laser Printer - Manual (Page 366)

364 Troubleshooting
Wireless Problems (Dell C1765nfw Color Multifunction Printer only)
Other Problems
Contacting Service
When you call for printer service, be prepared to describe the problem you are experiencing or the error message on
the display.
You need to know the model of your printer type and serial number. See the label located inside the side door of your
printer.
Problem Action
Cannot setup wireless connection. Ensure that the Ethernet cable is disconnected from the printer.
Ensure that
Wi-Fi is set to On . See "Wi-Fi (Dell C1765nfw Color Multifunction
Printer only)" on page 180.
Try disabling the firewall on your computer. The firewall on your computer may be
blocking communication with your printer.
Cannot setup wireless connection with WPS
(Wi-Fi Protected Setup
®
).
Ensure that the security setting of the wireless LAN access point or router is WPA
or WPA2. (WEP is not supported on WPS.)
Cannot setup wireless connection with the
WPS-PBC (Wi-Fi Protected Setup-Push
Button Configuration).
Press the WPS button on the wireless LAN access point or router within 2 minutes
after starting the WPS operation on the printer. For details about the wireless LAN
access point or router, refer to the manual supplied with the wireless LAN access
point or router.
Cannot setup wireless connection with
WPS-PIN (Wi-Fi Protected Setup-Personal
Identification Number).
Check if the PIN you have entered on the computer is correct.
Problem Action
Condensation has occurred inside the
printer.
This usually occurs within several hours after you heat the room in winter. This
also occurs when the printer is operating in a location where relative humidity
reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate
environment.
No file is displayed on the operator panel
when you are selecting a file for Printing
from USB Memory feature.
Confirm that there are files with the supported file formats (PDF, TIFF, or JPEG)
in the USB storage device.
If the target file is in a deep hierarchy in the USB storage device, move the file to
the root directory in the USB storage device with your computer.
Shorten the target file name in the USB storage device with your computer, and try
printing again.