Y-cam Bullet HD 1080 (1st Gen) - Manual (Page 66)

Page 66
8.0 TROUBLESHOOTING
Problem Cause and Remedy
I forgot the IP address of the Y-cam 1. Use the Y-cam Setup program.
I forgot my password to access the Settings
menu
1. You will need to press the RESET button.
Note: all configuration settings will be lost.
Wi-Fi connectivity doesn’t work.
1. Signal strength is weak. Relocate the camera nearer to your router or
remove the obstacles between the two.
2. Make sure your wireless network SSID and Encryption settings are
identical to your networks.
3. Check for any interference from other equipment.
The picture viewing interface does not
appear.
1. Check that your Internet Explorer settings allow you to download and
install ActiveX controls.
2. Maximum 16 users are allowed to access the camera simultaneously
through the network.
3. Network traffic may prevent the viewing interface from appearing
quickly. Wait for a while.
4. Refresh the page.
The colour of the picture is strange.
1. Confirm the colour setting of PC is 16 bits or more.
2. Identify which Y-cam model you have, Infrared versions of the camera
sometimes have shades of colour spectrum alter the images the
camera displays due to the Infrared LEDs.
Unreadable characters are displayed.
1. Set the Encoding or the Character Set of the selected language on the
web browser
I cannot see the controls of the Live Feed as
the pictures goes over them
1. Reset your browsers Zoom setting or text size setting – pressing Ctrl
and “0” (zero) at the same time should do this.
2. Try to find settings that reset your page zoom or text zoom.