Canon C70 - Manual (Page 338)

13-30 Troubleshooting Chapter 13
You may not be using the correct printer driver.
❏ Make sure you have selected the MultiPASS printer in your
application. ( 1 MultiPASS Suite Software User’s Guide)
Another hardware device or software application is attempting to
communicate with the same parallel interface port to which the
MultiPASS C70 is connected.
❏ Disconnect the peripheral device and uninstall or remove any
software associated with this device and any software
communicating with the parallel interface port.
You may not have the best media type selected.
❏ Try selecting Coated Paper for the Media Type rather than Plain
Paper. ( 1 MultiPASS Suite Software User’s Guide)
Previous software settings may not be cleared.
❏ Make sure the MultiPASS C70 was cleared of the previous software
settings before the print job started. See the application’s
documentation.
Printout does not match paper size.
Paper may not be loaded and aligned correctly in the multi-purpose
tray.
❏ Make sure the paper is loaded and aligned correctly. (
1 p. 2-40)
The application’s page size and margin settings may be incorrect.
❏ Make sure the page size and margin set in your application are
correct for the paper in the multi-purpose tray.
The MultiPASS printer driver may not be selected.
❏ Make sure the MultiPASS is selected as the default printer in your
application. ( 1 MultiPASS Suite Software User’s Guide)
n
If the BJ cartridge print head prints on the platen, clean the ink off the
platen by launching Notepad and setting the application to print 2 or 3
blank sheets of paper.