Troubleshooting – ThermoWorks HAXO-8 LOGTAG TRANSIT RECORDERS User Manual User Manual

Page 136

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LogTag Analyzer User Guide (1.9)

Troubleshooting

Problem

Solution

My LogTag appears to be “dead”. No

lights are flashing.

This could represent either of two conditions:

1 The LogTag is ready to start, but has not

been started yet.

2 The LogTag is simply in a state where the

configuration has the LED flashing turned
off. This is an option that may be selected
when a LogTag has been shipped to the
user for the first time (to preserve battery
life) or it may be that the last configuration
setting selected no LED display.

3 The LogTag is in "Hibernation" mode. Refer

to "

Prolonging battery life

" for further

information.

4 The battery is dead and the LogTag is

expired.

How to test:

1 Try pressing the START MARK button on the

LogTag.

2 Start the LogTag Analyzer software and

place the LogTag into the Interface Cradle.
Download the LogTag. If the LogTag can be
identified by the software, then the battery
is good, and the LogTag is OK.

I am unable to get a serial port “free”.

Every time I run the software, every

port shows that is already in use

On rare occasions it may be difficult to configure

some computers for releasing the assignment of a

serial port from one application to another. Often,

this will require the services of a computer technician
or expert. One simple solution is to purchase a USB

Interface Cradle. USB connections do not have a

“free port” limitation.

What happens if there is an electrical

current between the contacts…will

that damage the LogTag?

The contacts are isolated from the critical internal

component such that incidental static discharge will

not harm the LogTag. Deliberate application of a full

outlet voltage (100 – 240 volts AC or 12-24 volts DC)

to the LogTag may cause permanent damage.

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